Privacy Policy

1. Data Controller

The controller responsible for data processing is:

DOSLOW s.r.o.

VAT CZ24428132

Vaněčkova 5/22
29471 Benátky nad Jizerou, Czech Republic
Email: nm@doslow.eu
Phone: +420 736 169 257

2. General Information

We take the protection of your personal data seriously. Your data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable national laws.

You can use our website without providing personal data. However, certain data (e.g. IP address, browser, device info) is automatically collected for technical reasons.

3. Data Collection and Use

3.1 Order Processing

We process personal data (name, address, email, phone) when necessary to:

process orders,
deliver goods,
handle payments,
manage returns or claims.

Legal basis: Art. 6(1)(b) GDPR (contract performance)

3.2 Customer Account (if used)

If you create an account, your data is stored for future purchases.

You may delete your account at any time.

Legal basis: Art. 6(1)(a) GDPR (consent)

3.3 Contact

When you contact us (email, form), we process your data to handle your request.

Legal basis: Art. 6(1)(b) GDPR

4. Shipping and Payment Providers

Your data may be shared with third parties only when necessary, such as:

shipping companies (delivery),
payment providers (transaction processing),
IT and hosting providers.

Legal basis: Art. 6(1)(b) GDPR

Some providers may be located outside the EU. In such cases, data transfers are based on:

adequacy decisions, or
Standard Contractual Clauses (SCCs)

5. Fraud Prevention and Payment Security

We may process additional data to:

prevent fraud,
secure payments,
improve financial processes.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

6. Email Marketing

If you subscribe, we use your email to send marketing content.

You can unsubscribe anytime via link or email.
After unsubscribe, your email will be deleted unless legal retention applies.

Legal basis: Art. 6(1)(a) GDPR

7. Cookies and Technologies

We use cookies and similar technologies to:

ensure website functionality,
analyze traffic,
improve user experience,
provide marketing (only with consent).

Types of cookies:

Necessary – required for site operation
Analytics & marketing – only with consent

You can manage cookies via your browser or cookie banner.

Legal basis:

Necessary: Art. 6(1)(f) GDPR
Others: Art. 6(1)(a) GDPR (consent)

8. Third-Party Services

We may use services such as:

Google (analytics, ads, maps)
Meta (Facebook, Instagram ads)

These providers may process data independently. We have no full control over their processing.

9. Social Media

We maintain profiles on platforms such as:

Instagram
Facebook
YouTube
LinkedIn

When you visit these pages, the platform provider processes your data according to their own policies.

10. Data Retention

We store personal data only as long as necessary:

for contract fulfillment,
to comply with legal obligations,
or until consent is withdrawn.

11. Your Rights

Under GDPR, you have the right to:

access your data (Art. 15)
correct data (Art. 16)
delete data (Art. 17)
restrict processing (Art. 18)
data portability (Art. 20)
object to processing (Art. 21)
withdraw consent at any time

You also have the right to lodge a complaint with a supervisory authority.

12. Contact

For any questions about data protection, contact us:

Email: nm@doslow.eu