TERMS AND CONDITIONS

for the sale of botanical DIY sets containing live plants

1. Scope

These Terms and Conditions (“T&Cs”) apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside that person’s trade, business, craft or profession. An entrepreneur is a natural or legal person or a legally capable partnership acting in the exercise of its trade, business, craft or profession when concluding a legal transaction.

2. Contract Partner, Conclusion of Contract, Correction of Input Errors

The purchase contract is concluded with DOSLOW s.r.o.
www.doslow.eu
Vaněčkova 5/22, Benátky nad Jizerou 294 71
VAT: CZ244 28 132

By placing products in the online shop, we make a binding offer to conclude a contract for those products. You may first place our products in the shopping cart without obligation and may correct your entries at any time before submitting your binding order by using the correction tools provided during the order process.

The contract is concluded when you click the order button and accept the offer for the products contained in the shopping cart. Immediately after submitting your order, you will receive confirmation by e-mail.

3. Contract Language, Storage of Contract Text

The language available for concluding the contract is English.

We store the contract text and send you the order details and these T&Cs in text form. For security reasons, the contract text is no longer accessible via the internet after the order has been placed.

4. Delivery Conditions

We ship the products to the delivery address stated in the order process.

Delivery is made by shipping only. Self-collection is not available unless expressly agreed otherwise.

5. Payment

The prices valid at the time of ordering apply. Unless stated otherwise, all prices are final prices.

The available payment methods are shown in the online shop. In general, payment can be made cashlessly by card or via the payment gateway provided in the shop.

If you select a cashless payment method, your payment obligation is fulfilled once the payment has been successfully processed by the selected payment provider.

Any shipping costs are shown during the order process and form part of the total price unless stated otherwise.

6. Right of Withdrawal

For distance sales, consumers generally have a statutory right of withdrawal. Under German consumer law, that right does not exist for certain contracts, including contracts for the supply of goods that are highly perishable or that may quickly pass their expiration date. Because our products may contain live plants and other natural components, the withdrawal position must be assessed against the specific product and its condition; mandatory consumer rights cannot be excluded by contract.

If the right of withdrawal applies in a particular case, the consumer may withdraw from the contract within 14 days without giving any reason, in accordance with the legal instructions provided separately. The withdrawal period starts in accordance with the applicable statutory rules.

If the consumer withdraws from the contract, the consumer must return the goods without undue delay and in any event no later than 14 days after the withdrawal notice, unless otherwise agreed.

The consumer bears the direct cost of returning the goods, unless we have agreed to bear those costs.

We will reimburse all payments received from the consumer, including standard delivery costs, without undue delay and no later than 14 days after receipt of the withdrawal notice, subject to the statutory right to withhold reimbursement until the goods are received back or proof of return is provided.

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply in the statutory cases provided by law, including where the legal conditions for an exception are met.

7. Warranty and Defects

Statutory warranty rights apply. Under German law, if a lack of conformity becomes apparent within one year after transfer of risk, it is presumed that the goods were already defective at the time of delivery, unless that presumption is incompatible with the nature of the goods or the defect.

We are responsible for defects existing at the time of delivery.

In particular, the goods must, at the time of delivery:

1. correspond to the agreed description, type, quantity and quality;
2. be fit for the ordinary purpose expected for such goods;
3. be supplied with the agreed accessories and instructions; and
4. comply with applicable legal requirements.

For live plants, the following are not considered defects if they are inherent in the nature of the product:

1. natural variations in appearance, size, colour, leaf count, branching or rooting;
2. normal biological development and natural shedding of leaves or flowers;
3. temporary changes caused by transport, provided they are transient and typical for the plant;
4. damage or deterioration caused after delivery by improper care, overwatering, underwatering, frost, direct sunlight, overheating, incorrect placement or other unsuitable handling.

For ceramic, natural or handmade parts of the product, minor aesthetic variations typical of the material or manufacturing process do not constitute defects.

We are not liable for defects caused by the consumer after delivery, including improper assembly, incorrect handling or failure to follow the care or planting instructions.

Defects may be notified within the statutory limitation period applicable to consumer goods.

The consumer may request repair or replacement, unless the chosen remedy is impossible or disproportionately costly. If the legal conditions are met, the consumer may also request a price reduction or rescind the contract.

A defect should be reported to us by e-mail at nm@doslow.eu or by telephone at 736 169 257. Please include a description of the defect and, where possible, photographs.

We will issue a written confirmation of the defect report and will process the complaint within the statutory period, unless a longer period is agreed with the consumer.

Any voluntary guarantee, if offered, will be stated separately for the relevant product and will not limit the consumer’s statutory rights.

8. Additional Rights and Obligations of the Parties

Ownership of the goods passes to the consumer upon full payment of the purchase price, unless otherwise agreed.

We are not bound by any code of conduct within the meaning of the applicable consumer protection rules.

Consumer complaints may be submitted to us by e-mail. We will send our reply to the e-mail address provided by the consumer.

For out-of-court resolution of consumer disputes, the consumer may contact the competent consumer dispute resolution body under the applicable rules. The former EU Online Dispute Resolution platform is no longer available, as it was discontinued on 20 July 2025.

9. Privacy Policy

The protection of personal data is governed by applicable data protection law, including the GDPR.

Detailed information about the processing of personal data, legal bases, retention periods, recipients and data subject rights is provided in our separate Privacy Policy available on the website.

Personal data are processed mainly for the purpose of:

1. processing the order and performing the contract;
2. communicating with the customer;
3. complying with legal obligations;
4. protecting our legitimate interests;
5. sending commercial communications, where permitted by law or where consent has been given.

The customer must provide accurate and truthful personal data.

We may engage third-party processors, in particular for accounting, IT, payment and shipping services, in compliance with applicable law.

Personal data are retained only for as long as necessary for the relevant purpose and for the periods required by law.

10. Commercial Communications and Cookies

We may send commercial communications to the e-mail address or telephone number provided in the order, to the extent permitted by law.

Details regarding commercial communications and cookies are set out in our separate documents or in the website cookie banner and related information.

11. Delivery of Notices

Notices may be delivered to the consumer’s e-mail address stated in the order or otherwise communicated to us.

A notice sent to the e-mail address provided by the consumer is deemed delivered when sent, unless a mandatory rule provides otherwise.

12. Final Provisions

If the contract contains an international element, the parties agree that Czech law applies, without prejudice to any mandatory consumer protection provisions that cannot be excluded by agreement.

If any provision of these T&Cs is invalid or ineffective, the remaining provisions remain in force. The invalid or ineffective provision shall be replaced by a provision that comes as close as possible to its economic and legal purpose.

The purchase contract, including these T&Cs, is archived by us in electronic form and is not publicly accessible.

These T&Cs form part of the contract and may be amended for future orders only.

Contact details of the seller:

Complaints: nm@doslow.eu
Telephone: +420 736 169 257
Data box ID: j6zktkq

These T&Cs are effective as of 1 March 2026.

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Appendix: Model Withdrawal Form

To: DOSLOW s.r.o., e-mail: 2va@email.cz / nm@doslow.eu

I hereby give notice that I withdraw from my contract of sale for the following goods:

• Product name: __________________________
• Order / invoice number: __________________
• Date of order: ____________________________
• Date of receipt: __________________________

Consumer’s name: ____________________________
Consumer’s address: _________________________
E-mail: ___________________________________

Date: _____________________________________
Signature of consumer (only if submitted on paper): ______________________